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February 14, 2005

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Shirl

We also give the students 1 week to pick up their permits and do not ticket them if they are parked in their leased space but just have not picked up their permit. This is not public knowledge, though and we still ticket and tow "squatters".

Eben

At one point our office experimented with improving "customer service" by suspending "No Permit" ticketing for the first week of classes. The idea was to allow students, who sometimes can't make it in before the start of the term, to pick up their permit without worrying about a ticket. This worked pretty well for Fall term, it was unexpected and we definitely had fewer petitions and complaints. As soon as Winter term came around our mistake became obvious. Word had gotten around quickly and everyone decided that they would drive to campus and take advantage of "free parking week". The end result was that the very people who we intended to serve, those customers purchasing permits, were greatly inconvenienced. Our lots were completely full early each day and many permit holders resorted to parking illegally simply so they could get to class, guess who ended up with tickets! That was the end of that policy (there are much smarter ways to deal with permit renewal) and is the reason that I smiled so broadly while reading this post. Thanks!

Shirl

We get so many people wanting us to not enforce meters for this reason or that; there are days that I want to tell the officers not to enforce for 2 weeks and let the citizens see what parking life would be like without us.

Mark

You know your needing a vacation when white sand becomes pavement and towels become cars!

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